The Fiber Broadband Association and its members offer learning opportunities through a webinar series, which are open to the public unless otherwise specified. If you are interested in presenting a webinar, please contact Ancilla Brady at firstname.lastname@example.org. Recorded webinars and slides will be made available below under "Past Webinars" for Association members only, after the presentation.
Operational Intelligence (OI) :
A Solid Investment for Fiber Broadband Service Providers
Wednesday, May 24th, 2 PM EST
The operational success of a CSP relies on choosing a streamlined way to choreograph all processes and people to maximize service assurance. Incorporating real-time and proactive means to recognize those ineffective practices so to save time and money for a service provider are job #1.
Subscribers will never quit expecting speedy service delivery, quick resolution and top-notch customer care. Fortunately for service providers, the operational data needed to transform those processes into interactive and actionable insight to improve the customer experience already lives within those business systems. It just needs to be harnessed in a better way.
Today there are more tools and solution set options to help transform disparate data and manual processes into a modern and simple operational system.
The presentation will site industry challenges and businesses cases and how Operational Intelligence provides visibility into:
1. Cutting Costs
2. Improving Service Assurance
3. Accurately track churn and growth opportunities
4. Staying Competitive in the market
We offer members a variety of learning opportunities through our webinar series, which are open to the public unless otherwise specified. If you are interested in presenting a webinar for FTTH Council Americas, please visit our Webinars Page for more information.
Gimme Fiber Day
On November 4th we celebrate Gimme Fiber Day to showcase how fiber has positively impacted communities across the world and what policymakers around the globe can do to help advance the roll-out and take-up of fiber optics. The date is the birthday of Professor Charles Kao.