Webinars

The Fiber Broadband Association and its members offer learning opportunities through webinars, which are open to the public unless otherwise specified.

Interested in presenting a webinar? Learn more.

The Future of Broadband Support: Accelerating the Benefits of Self-Service and Remote Subscriber Support

July 9, 2020 at 2:00pm ET

The broadband support landscape is changing. Recent events have highlighted the need for ISPs to shift from the traditional contact-heavy support model to one that is almost fully remote. But this isn’t a new requirement. Over the last decade, ISPs have struggled to meet subscriber demands around support for in-home network and WiFi issues - often being plagued by poor reviews, ever-increasing support costs, and unnecessary technician visits for in-home issues.

Join us on July 9th at 2PM EST to learn how leading ISPs Cincinatti Bell, Trustpower, and Astrea have found the solution in self-service and remote subscriber support. During this panel discussion, you’ll learn how to:

• Reduce technician visits with remote visibility
• Deploy self-service solutions that drive significant call volume reduction
• Increase support efficiency and improve subscriber experience through customer education

Presenters:
Cory Heigl, Vice President and General Manager at Astrea
Richard Deaton, Senior Manager, Field Operations at Cincinnati Bell
Charles Moore, Operations Manager at Cincinnati Bell
Stephen O’Donnell, Assure Manager, Trustpower
Matthew Gardner, Director of Customer Success, RouteThis (Moderator)

HFC y FTTH en la era del Gigabit

13 de agosto, 2020 at 2:00pm ET

REGÍSTRESE

En los últimos años se ha popularizado el despliegue masivo de redes HFC y PON en el mundo, para ofrecer servicios convergentes de telecomunicaciones. La sociedad moderna exige nuevos retos de conectividad asociados a: ultra alta velocidad, seguridad, baja latencia, calidad del servicio y de la experiencia, lo cual ha generado un nuevo paradigma en las redes de acceso fijas que está obligando a los TELCO y MSO a repensar la tecnología para el futuro.

En esta charla vamos a presentar una visión general de HFC y FTTH y sus diferentes rutas evolutivas para soportar las nuevas demandas de los usuarios y sus implicaciones.

Orador:

Leandro Esteban Chalarca, Lead of Product and Application engineering (Andean and Central America Region), Furukawa Electric LATAM.

Archives

July 2, 2020	Securing the Hyper-fast Home	Watch the Recording
June 23, 2020	Operational Expense Comparison in Access Networks	Watch the Recording
June 17, 2020	RDOF: Broadband Access is more Critical than Ever!	Watch the Recording
June 9, 2020	Visualize Success in RDOF - Part 2: DIY Data and Design	Watch the Recording
June 9, 2020	Visualize Success in RDOF – Part 1: Where to Bid	Watch the Recording
June 5, 2020	Redes PON: El valor del conector durante su construcción	Watch the Recording
May 21, 2020	Automating to Win: How Telcos are Using Automation to Win and Keep Subscribers	Watch the Recording
May 19, 2020	Multi-vendor collaboration: Bringing best-of-breed technologies together	Watch the Recording
May 14, 2020	Work-life Balance? It's a Pandemic!	Watch the Recording
May 7, 2020	Solving the FTTP Network Surge: Scalable Broadband Service Delivery with 10G PON	Watch the Recording
May 6, 2020	Solucionando el incremento en la demanda de la red FTTP	Watch the Recording
April 15, 2020	Beyond the Curb: How to Meet the Challenge of Deploying Fiber into the Home	Watch the Recording
April 7, 2020	Lift and Shift: Taking your Physical Network Management to the Cloud	Watch the Recording
March 26, 2020	Accelerating Women in the Workplace: How to Develop a Women’s Resource Group at your Organization	Watch the Recording
March 18, 2020	Expanding Broadband Through Public-Private Collaboration	Watch the Recording
Febuary 20, 2020	Fiber RFP Framework - 5 key considerations for a successful network construction RFP	Watch the Recording
Febuary 13, 2020	Testing and Maintenance of FTTx Networks	Watch the Recording
January 29, 2020	Private Investment for the Development of Fiber Networks to Serve Connectivity Market Growth	Watch the Recording
January 8, 2020	2019 Year in Review and Looking Ahead to 2020 Policy and Legislative Issues (Member Only)	Watch the Recording
December 27, 2019	2019 Annual Fiber Deployment Numbers (Open to non-members) / Webinar Slides (Member Only)	Watch the Recording
December 12, 2019	Preventing the Burnout_ Addressing Obligations of Work, Family and Life	Watch the Recording
December 4, 2019	Aprovechando las Últimas Tecnologias de Extensión de Fibra	Watch the Recording
November, 2019	A New Broadband Measurement: It's More Than Just Speed	Watch the Recording
November 13, 2019	Construcción rápida de la red FTTH, desde el central office hasta el cliente final	Watch the Recording
October 24, 2019	Sponsors are Critical to Your Career: Find out Why and How to Develop Them	Watch the Recording
October 17, 2019	Fiber Deployment Specialists - Challenges and Best Practices in the Deployment of Fiber	Watch the Recording
October 9, 2019	Arquitecturas de red FTTH y Soluciones Preconectorizadas	Watch the Recording
September 17, 2019	Day 2 Operational Considerations & Best Practices	Watch the Recording
September 10, 2019	Fiber to the MDU, the Time is Now!	Watch the Recording
August 28, 2019	Cinco maneras de desplegar la fibra mas rapido y reducir los costes antes de la llegada de las 5g	Watch the Recording
August 21, 2019	Enable Broadband Access for All with Super-PON	Watch the Recording
July 31, 2019	FTTH Panorama in Latin America	Watch the Recording
July 25, 2019	Be a Hero at Layer Zero: GIS for Fiber Network Management	Watch the Recording
June 25, 2019	Year of 10G	Watch the Recording
June 11, 2019	Speed-to-revenue - Where can ML/AI Take Network Engineering and Construction Services	Watch the Recording
May 29, 2019	Building the Case for a Digital and Collaborative Fiber Deployment	Watch the Recording
May 28, 2019	Why YOU should attend the 2019 Fiber Broadband Starter Kit Workshop	Watch the Recording
May 28, 2019	Improved Methods for Fiber Rollouts: Easing Tomorrow's Challenges by Applying Yesterday's Lessons	Watch the Recording
May 28, 2019	Digital Network Construction: A technology-enabled solution to the complexities of large-scale network deployment	Watch the Recording
May 28, 2019	North American 5G Deployment Update	Watch the Recording
December 11, 2018	2018 Fiber Broadband Market Research: Record Growth/Record Impact! (Open to non-members) / Webinar Slides (Members only)	Watch the Recording
November 16, 2018	What's at stake for fiber? Policy Update: 2018 Wrap-up and Looking Ahead to 2019	Watch the Recording
November 15, 2018	Fiber Optic Sensing Association - Who We Are and What We Do	Watch the Recording
October 11, 2018	Digital Disruption is Everywhere	Watch the Recording
September 28, 2018	Fiber to the MDU Unit	Watch the Recording
September 18, 2018	Fiber Network Management for an Advancing Community	Watch the Recording
June 2, 2018	Get Ready to Launch VoIP	Watch the Recording
May 23, 2018	Your Guide to Machine-Led FTTx Planning	Watch the Recording
May 21, 2018	Reaching Your Cost Per Living Unit Goals	Watch the Recording
May 10, 2018	The Impact of 5G on Fiber Requirements [members only] / 5G White Paper - open to non-members	Watch the Recording
April 27, 2018	Using Connected RFID Marking to Simplify Fiber Infrastructure Management	Watch the Recording
February 28, 2018	Before Bidding in the CAF II Auction Hear From FCC Senior Staff -Create a guest account on our site to access if not a member.	Watch the Recording
January 12, 2018	From Zero to BOM in 20 Minutes	Watch the Recording
December 19, 2017	2017 Fiber Broadband Market Research	Watch the Recording
December 15, 2017	Densification in Fiber Pathways	Watch the Recording
December 15, 2017	Densification in Fiber Pathways	Watch the Recording
December 8, 2017	The Business Case for City Owned Fiber to Serve City Needs and Enable Digital Fiber	Watch the Recording
November 16, 2017	Broadband Providers Embracing Hosted PBX for Their Business Audience	Watch the Recording
November 15, 2017	Navigating the Unpredictable FTTX Terrain_ Understanding and Managing Risks	Watch the Recording
November 8, 2017	The Impacts of CORD on Fiber Infrastructure	Watch the Recording
October 18, 2017	Fiber to the MDU Unit - The Time is NOW!	Watch the Recording
June 23, 2017	How to Get Your Network Ready for the Next Gen PON	Watch the Recording
June 7, 2017	Four Strategies for At Scale Deployment	Watch the Recording
May 24, 2017	Make Data Great Again- Operational Intelligence and Automation	Watch the Recording
May 18, 2017	Network Planning Automation: A New Approach to Strategic Network Planning	Watch the Recording
May 12, 2017	Breaking New Evidence - FTTH Impacts Local Development	Watch the Recording
May 9, 2017	El futuro de las redes FTTH esta aqui - Soluciones preconectorizadas	Watch the Recording
April 19, 2017	New Options to Deliver Fiber to the Last Mile	Watch the Recording
March 22, 2017	Accelerating the Connected Future: #fiberfuture	Watch the Recording
March 8, 2017	Evolution of Fiber Connectivity at Central Offices & Data Centers	Watch the Recording
February 20, 2017	Delivering Multi-Gigabit Speeds in Community Settings	Watch the Recording
February 15, 2017	How the P3 Model Used in Transportation Could Enable a New Generation of Fiber Networks	Watch the Recording
January 24, 2017	FTTH Council Member Benefits	Watch the Recording
December 16, 2016	Public Policy Update	Watch the Recording
November 21, 2016	Meeting Your First Build Priority: Fiber Delivery Options for The Last Mile	Watch the Recording
November 7, 2016	New Research: Has 2016 Been Record Breaking For North American FTTH?	Watch the Recording
April 29, 2016	Network Reliability and Total Cost of Ownership: Critical Network Build Factors to Consider	Watch the Recording
April 28, 2016	Got Fiber? You Need VoIP! The Power of Voice in Broadband Bundles	Watch the Recording
Feburary 10, 2016	The FirstNet RFP Opportunity	Watch the Recording
January 21, 2016	New Technology in Non–Conductive Dielectric Locating Tape and Rope Making Fiber Optic Facilities Locatable without a Metal Conductor	Watch the Recording
December 9, 2015	Demand Aggregation Tools	Watch the Recording
November 19, 2015	New Network Operator Research: FTTH Close To Record Deployment in North America	Watch the Recording
November 10, 2015	FTTH: Stories from the Front Line – Dalton Utilities, Spiral Internet, ARMC	Watch the Recording
October 28, 2015	New Innovations for Fiber to the Home Deployments	Watch the Recording
October 26, 2015	Passive and Active Devices in FTTx Networks	Watch the Recording
September 10, 2015	New Consumer Research: The Significant Impact of FTTH in 2015	Watch the Recording
August 26, 2015	FCC Tech Transitions Orders: What They Mean For Your Business	Watch the Recording
August 24, 2015	Removing the Mystery from OTDR Measurements	Watch the Recording
August 13, 2015	See what Video Calls will be like in the Fiber Future	Watch the Recording
July 15, 2015	Troubleshooting FTTH Newtorks	Watch the Recording
June 16, 2015	FTTH Basics	Watch the Recording
June 11, 2015	Connected Consumer Roadmap: Driven by the Internet of Things	Watch the Recording
June 4, 2015	Efficient FTTx Design Solutions	Watch the Recording
May 14, 2015	Big Data Analytics: A Goldmine for FTTH Service Providers	Watch the Recording
May 6, 2015	Last Mile Fiber Delivery Solutions Using Labor Lite Technology	Watch the Recording
April 23, 2015	The Agriculture Act of 2014 and its Impact on RUS Telecom Programs	Watch the Recording
April 21, 2015	FTTH Council Regulatory Update: Addressing the FCC’s Proposals to Require Battery Backup for Customer Premises Equipment and Notices and Comment for Copper Retirement	Watch the Recording
April 7, 2015	Private Public Partnership	Watch the Recording

In This Section

Quick Links

Webinars

We offer members a variety of learning opportunities through our webinar series, which are open to the public unless otherwise specified. If you are interested in presenting a webinar, contact Doug Weinbaum at dweinbaum@fiberbroadband.org.

webinars

Fiber Connect

Whether you’re looking for new strategies to build your customer base, tools to make deployment more affordable, or the opportunity to learn from industry leaders as they explore the future of fiber - Fiber Connect has it all. The conference, held annually in June, also presents a comprehensive lineup of education led by the industry’s best.

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