Webinar - Operational Intelligence (OI) : A Solid Investment for Fiber Broadband Service Providers
||Webinar - Operational Intelligence (OI) : A Solid Investment for Fiber Broadband Service Providers
||Fiber Broadband Staff
||Carol Brunner [Fiber Broadband Association]
||May 24, 2017 02:00 PM America/Eastern
||May 24, 2017 03:00 PM America/Eastern
||The operational success of a CSP relies on choosing a streamlined way to choreograph all processes and people to maximize service assurance. Incorporating real-time and proactive means to recognize those ineffective practices so to save time and money for a service provider are job #1.
Subscribers will never quit expecting speedy service delivery, quick resolution and top-notch customer care. Fortunately for service providers, the operational data needed to transform those processes into interactive and actionable insight to improve the customer experience already lives within those business systems. It just needs to be harnessed in a better way.
Today there are more tools and solution set options to help transform disparate data and manual processes into a modern and simple operational system.
The presentation will site industry challenges and businesses cases and how Operational Intelligence provides visibility into:
1. Cutting Costs
2. Improving Service Assurance
3. Accurately track churn and growth opportunities
4. Staying Competitive in the market